Kalahari Resorts accepts returns and exchanges made within 30 days of purchase by mail or to any Kalahari retail shop with receipt. Shipping and handling fees are non-refundable. Customers are responsible for any shipping charges to return an item or have an item exchanged.
For In-shop returns or exchanges:
Bring the receipt, the merchandise, and the credit card used for the purchase to any Kalahari shop. With an original receipt, merchandise returns will be refunded by the method of original payment within 30 days of return. Without an original receipt, we will issue a Kalahari Gift Card for the current selling price of the item(s). Valid ID is required for all returns and exchanges without the receipt. There is no guarantee that the item(s) being exchanged will be available at that given time, however, merchandise can be exchanged for different retail items or a Kalahari Gift Card.
For mail returns or exchanges:
If you prefer to ship on your own, please address your return to 7000 Kalahari Drive, Sandusky, Ohio 44870 “ATTN: RETAIL ONLINE STORE”. Include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.
Kalahari Resorts Online Retail Direct Line: 608-254-3269