Closure Information and COVID-19 Update

UPDATED 3/31/20

We’re here to serve our guests, team members and those within the communities we live. Your safety is, and always has been, our top priority. We have been closely monitoring the COVID-19 situation and following the CDC and U.S. public health recommendations as they evolve.

With the recent guidance from the state officials restricting large gatherings, we have made the decision to temporarily close all locations and plan to re-open on Friday, May 1, 2020.

For guests with arrivals March 17 through April 30, we will automatically cancel your reservation and provide a full refund. However, please be patient, as with the number of reservations that will need to be canceled, this may take up to 10 days to process on your original form of payment.

As we navigate together through this uncharted territory, we are very thankful for our incredible communities, guests and associates during this uncertain time. We are looking forward to welcoming our guests back after we re-open on May 1, 2020. As you can imagine, call wait time is higher than ideal. Please email us at [email protected] with any other questions you may have.

We are looking forward to have you as our guest after May 1. However, we do understand you may be feeling hesitant about your upcoming travel plans and we want our guests to have comfort in their upcoming getaway. We have implemented heightened wellness measures in addition to our already stringent practices. Please see the complete list below. It’s important that we give you as much information as possible about the procedures we maintain in order to keep our resorts clean and give you peace-of-mind. It is our intention to continue to support our guests who visit all of our locations across the country. 

BEFORE YOU STAY

Reschedule your stay without penalty.

We – along with the rest of the world – understand you may be feeling hesitant to make travel plans right now, and we want our guests to have comfort in their upcoming Kalahari getaway. We welcome the opportunity to reschedule your stay for further down the road when you feel more comfortable visiting (though rates and availability may vary). It would be our pleasure to work with you to find dates with rates that work for you!

If you’re certain that you want to cancel more than 72 hours prior to your stay, we’ve got two options for you this can be done online here.

  1. We are happy to provide you a full deposit amount in the form of a Kalahari Gift Card
  2. Or, we will refund your deposit less the $30 cancellation fee on your original form of payment
  3. Submit your cancellation request online here, if more than 72 hours prior to arrival.

Within the 72 hours of your stay, we would be happy to provide you a Kalahari Gift Card in the amount of your deposit paid. This must be done via phone.

Once through these uncertain times, we are looking forward to welcoming you as our guest.

RESORT- WIDE

  • Existing housekeeping procedures for cleanliness, hand-washing and disinfection that meet and exceed industry best practices and standards - including hospital-grade disinfectant for an expanded period of time
  • Mandated use of gloves by common-area cleaning team members
  • Continued frequent deep cleaning of common areas, handles, faucets, trash-receptacle touchpoints, elevators, buttons, keypads, luggage carts, counters, and employee-housing
  • Additional hand sanitizing stations have been placed in common areas throughout the resorts
  • An increased focus has been placed in any area where events or gathering areas are held
  • According to the World Health Organization, it is not known how long the virus that causes COVID-19 survives on surfaces. However, it seems to behave like other viruses. Studies suggest that viruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions such as surface, temperature or humidity of the environment. Knowing this information, Kalahari has made the commitment to cleaning all high-touch surfaces several times throughout the day

GUEST ROOMS & SUITES

  • Existing housekeeping procedures used throughout the resort extended to all rooms and suites, including the use of hospital-grade disinfectant
  • We have removed any unnecessary items within the rooms
  • The housekeeping teams have mandated use of gloves
  • Deep clean of high-touch areas such as handles, faucets, phones and remotes
  • In the rooms, surfaces are disinfected between guests

WATERPARKS

  • As the CDC suggests as of March 13, "There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19".
  • Currently, The Department of Health has not issued any additional recommendations or guidelines other than the standard hygiene and cleanliness protocol currently implemented within our waterparks
  • The chemicals and safety protocol for all pools, rides and slides meet and exceed industry standards
  • Waterpark locker rooms and Waterpark common areas are cleaned and disinfected utilizing the same hospital-grade disinfectant used throughout the resort
  • Additional hand sanitizing stations have been placed throughout the Waterpark
  • Chemical readings are performed by our Certified Pool Operators

FOOD & BEVERAGE OUTLETS

  • All Chefs are Servsafe certified. This includes the teaching of safe-food preparation and handling
  • Our trained professionals have ensured all dishwashing equipment temperatures are correct
  • There is an increased awareness of sanitation within all food & dining locations
  • All tables, condiments, chairs and highchairs are sanitized frequently
  • All kitchen serving utensils are repeatedly changed out
  • A continued recurrent deep cleaning of common areas, handles, faucets, dispensers, trash-receptacle touchpoints, buttons, keypads, counters and cleaning tools
  • Team members are mandated to wash hands often
  • Food preparation and food handling meet and exceed all state requirements
  • An increased focus has been placed in any area where events or gathering areas are held

ARCADES & ADVENTURE PARKS

  • All arcades and Adventure Parks are sanitized using a medical-grade disinfectant
  • There is an increased focus on ensuring the cleanliness of all arcade games and attractions
  • Additional hand sanitizing stations have been placed throughout the arcades and adventure parks
  • All employees within the arcade and adventure park are required to wash their hands often

As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and associates. From our family ownership to all of our team members across the country, we take pride in the role we are playing to ensure the wellness of those we serve. We hope that you can rely on us as we are looking forward to serving you and your family soon.