Closure Information due to COVID-19
We’re here to serve our guests, team members and those within the communities we live. Your safety is, and always has been, our top priority. We have been closely monitoring the COVID-19 situation and following the CDC and U.S. public health recommendations as they evolve.
With the recent guidance from the state officials restricting large gatherings, we have made the decision to temporarily close all locations and plan to re-open as directed below:
- Ohio, Friday, June 5, 2020
- Pennsylvania on Tuesday, June 16, 2020
- Wisconsin on Wednesday, May, 27, 2020
- Lake Delton Waterfront Villas, now open*
- Trappers Turn Golf Club, now open
For guests with arrivals during the closure period, we will automatically cancel your reservation and provide a full refund. However, please be patient, as with the number of reservations that will need to be canceled, this may take up to 10 days to process on your original form of payment.
QUESTIONS ABOUT YOUR STAY
Reschedule your stay without penalty. We – along with the rest of the world – understand you may be feeling hesitant to make travel plans right now, and we want our guests to have comfort in their upcoming Kalahari getaway. We welcome the opportunity to reschedule your stay for further down the road when you feel more comfortable visiting (though rates and availability may vary). It would be our pleasure to work with you to find dates with rates that work for you!
If you’re certain that you want to cancel more than 72 hours prior to your stay, we’ve got two options for you this can be done online here.
- We are happy to provide you a full deposit amount in the form of a Kalahari Gift Card
- Or, we will refund your deposit less the $30 cancellation fee on your original form of payment
- Submit your cancellation request online here, if more than 72 hours prior to arrival.
Within the 72 hours of your stay, we would be happy to provide you a Kalahari Gift Card in the amount of your deposit paid. This must be done via phone.
Once through these uncertain times, we are looking forward to welcoming you as our guest. As you can imagine, call wait time is higher than ideal. Please email us at [email protected] with any other questions you may.
As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and associates. From our family ownership to all of our team members across the country, we take pride in the role we are playing to ensure the wellness of those we serve. We hope that you can rely on us as we are looking forward to serving you and your family soon.