Frequently Asked Questions

General Questions

What are the phone numbers for the resort?

Toll-free Reservations: (877) 525-2427
Local: (570) 580-6000

Concierge: (570) 580-6085
Group Sales - Main: (570) 580-6075
Group Sales - Weddings: (570) 580-6005
Group Sales - Waterpark: (570) 580-6025
Spa Kalahari: (570) 216-5493 
Brandberg : (570) 580-6030
The Last Bite: (570) 580-6050

For departments not listed here or to speak with an agent that can connect you with the proper Kalahari representative please dial our Kalahari Customer Care line at 608-254-5425.

Where can I find directions to the resort?

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

Where is Kalahari Resorts & Conventions, Pocono Mountains located?

250 Kalahari Blvd. Pocono Manor, PA 18349. Located immediately off I-380 at Pocono exit 3, ideally placed for the Tristate area in the Pocono Mountains; just over an hour from New York, 2 hours from Philadelphia, 2 hour from Harrisburg, 30 minutes from Scranton and 50 minutes from Allentown.

What is the mailing address for Kalahari Resorts & Conventions, Pocono Mountains?

P. O. Box B, Pocono Manor, PA 18349.

Where is the nearest major airport?

The nearest major airport is Lehigh Valley International Airport, located at 3311 Airport Road in Allentown, Pennsylvania, approximately 45 minutes away.

Is shuttle service available?

Yes. Contact the Concierge at (570) 580-6085 for scheduling and pricing information.

Is there a bus route from New York City to Kalahari and back?

Yes. Please click here for route, schedule and pricing information.

Is there free parking?

Yes. When you visit Kalahari Resorts & Conventions, you won't need to worry about finding a spot to park or paying for parking. We have space and it's free!

Is there valet parking?

Yes. Valet parking is available.

What is Kalahari?

Kalahari Resort & Conventions are full service vacation destinations including meeting & convention facilities that share the magic of Africa. Our water & family entertainment centers, luxury spa and adventurous restaurants deliver beyond expectations. We pride ourselves on having something for everyone, whether you’re 3, 83 or anything in-between, you’ll have a blast visiting with us.

When did Kalahari open in Pennsylvania?

Kalahari Resorts & Conventions in the Pocono Mountains officially opened its doors on July 1, 2015.

Where can I find media information?

Please email [email protected] or call (312) 274-3349.

Where can I get Donation Request Information?

Please click here to find out donation request program.

Where can I explore employment opportunities?

Click here to find out more info on joining our team.

Reservation Questions

How can I make a reservation?

To make your reservations online, please click here or call 877-KALAHARI (525-2427). Don't forget to check out our Specials & Packages.

Is a deposit required at the time of a reservation?

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

What is the cancellation policy?

Reservations canceled 72 hours or more prior to the date of arrival receive a refund of the deposit, minus a $25 cancellation fee.

Reservations canceled within 72 hours of the date of arrival forfeit the entire deposit.

Dates of stay may be rescheduled at any time without fee, though rates may fluctuate. After rescheduling a reservation to a new date, any future cancellation of that reservation will be charged a cancellation fee equal to the original first night deposit.  This fee applies regardless of how many days from arrival that cancellation takes place. Rescheduled reservations are subject to current rates, availability and restrictions.

 Can extra guests be added at check in?

Yes, up to the maximum number of Guests allowed in compliance with your selected room style.

Can a reservation be made for someone other than the credit card holder? (Letter of Authorization)

Yes. If the name on a Reservation is different than the name on the Credit Card used, and the owner of the Credit Card will not be at Check-in, the following steps are required:

  1. Click here to open and print the Credit Card Authorization Form.
  2. Complete the form in its entirety, including the signature of the credit card holder.
  3. Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder's photo ID. Please note that the back of the credit card must have the card holder's signature. The signature on the form must match the Signature on the Credit Card and Drivers License.
  4. Please send the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID to [email protected], or Fax them to: (608) 254-6116.
  5. The completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID must be received more than 7 days prior to the arrival date to be accepted.

Is Waterpark admission included with overnight stays?

Yes, admission to Kalahari's indoor and seasonal outdoor water area is included for each registered hotel guest!

Are pack 'n plays and/or rollaway beds available for rental?

Yes, pack and plays are available and complimentary for guests. Rollaway beds are available on a limited basis for $15 per night based on room style as not all room styles will accommodate the space required.
Yes, we have scooters, wheelchairs and strollers available at the concierge desk on a first come, first served basis for a daily fee. These items can be picked up at check-in and must be returned at check-out.
  • Scooters - $35 per day
  • Wheelchairs - $15 per day
  • Strollers - $8 per day

Can I request to have rooms located next to each other?

If you are making the reservation for both rooms you may request for the rooms to be located next to each other, however this cannot be guaranteed until check in. 

If you are requesting to have your room located next to that of one reserved by someone else, we require both parties to make this request independently. This can be done via email or by each calling Reservations at 877-525-2427 (please be sure to have your confirmation number available). Once both parties have confirmed, the requests will be added to the reservations, but cannot be guaranteed until check in.

What is the Resort Fee?

The Resort Fee is a mandatory daily fee of $24.99 to cover the costs associated with providing the highest level of amenities for our guests. To view what is included in the fee please view our Resort Fee page.

Resort Questions

What are the check in and check out times?

Check in time begins at 4:00pm. Should you arrive as early as 12:00pm, you can pre-register and begin to enjoy the Waterparks.

Check out is no later than 11:00am. After you have checked out, if you have the time, we invite you to stay with us until Waterpark closing time to enjoy the Waterparks and the many other great Kalahari amenities and services available.

Are pets allowed?

Unfortunately, except in those cases of companion animals trained to assist individuals with disabilities, pets are not allowed at the Resorts.

Are hoverboards, skateboards, or similar items allowed?

In the interest of the safety of our guests, the use of hoverboards, skateboards, and similar items is not allowed anywhere on Resort property.

Are unmanned aerial vehicles or "drones" allowed?

In the interest of the safety of our guests, the use of unmanned aerial vehicles or "drones" is not allowed anywhere on Resort property.

What are the typical room amenities I can expect when staying at your resort?

All rooms include a microwave, coffee maker, refrigerator, iron, ironing board, in-room safe, complimentary Wi-Fi, remote control television with cable, alarm clock, voice mail system, hair dryer, Spa Kalahari bath amenities and admission to the waterparks.

Are there places to eat while on property?

There are five full-service restaurants featuring varied exceptional cuisines as well as several other dining options. Check out Where To Eat.

Is there a Spa and/or Salon?

Yes. Spa Kalahari & Salon is located on property.

Are kid’s activities available?

Yes. Kalahari Adventurers Club highlights family fun daily.

Are there retail shops available?

Yes. We there are multiple and varied retails shops on property. Including resort and logo wear, African art and items, kid-focused items, sundries and more.

Are Pay-Per-View movies available in Guest Rooms?

No, Pay-Per-View programming is not available.

Can DVD/Blu-ray players or videogame consoles be connected to the televisions in the guest rooms and suites?

An HDMI port is available.

Are there additional outdoor recreational activities nearby?

Yes. Nearby there is horseback riding, archery, fishing, sledding, snow shoeing, skiing plus a whole lot more!

Is internet access available?

Yes, free high-speed wireless access is available throughout the resort.

How can I secure my valuables while staying at the resort?

A safe is provided in each guest room for securing valuables. Lockers are also available for use at the Waterpark. Please note that Kalahari is not responsible for lost or stolen items while staying at the resort. Please make sure that upon vacating your guest room, you have thoroughly checked for any misplaced items.

Are allergy or allergic menu options are available in Kalahari's restaurants?

A variety of allergy-free dining options are available. Please consult your server for details.

Are laundry facilities available?

Yes, laundry facilities are available and conveniently located for our Resort guests.

Is smoking permitted within the resort or guest rooms?

Smoking is only permitted in designated outside locations, and is not allowed on guest room balconies.

What is "Clean The World"?

Kalahari has partnered with Clean The World to recycle soap and shampoo products for distribution to impoverished people, helping to prevent the millions of deaths caused by hygiene-related illnesses every day.

Group and Convention Center Questions

How big is the Convention Center?

Our convention center features 65,000 sq. ft. of flexible space, including 25,000 and 9,000 sq. ft. ballrooms, 18 meeting rooms & multiple hospitality suites. For more information please visit www.KalahariMeetings.com

How many meeting rooms are there?

There are 18 meeting rooms & multiple hospitality suites. For more information please visit www.KalahariMeetings.com

What type of technological and audio visual will be available to group guests?

There is complimentary Wi-Fi throughout resort, internet bandwidth speeds up to 100 Mb/s with capacity to increase to 1 Gb/s (with advance order), state of the art lighting and A/V controls, numerous built in hi-lumen/Hi-Def projectors and monitors and a proprietary HELP phone.

Where can I get additional information about hosting my group at Kalahari Resorts & Conventions?

To submit a request for proposal or request additional information, please click here. 

Where can I get additional information about having my Wedding at Kalahari Resorts & Conventions?

For all the details to plan your special day, please visit www.KalahariResortWeddings.com.

Waterpark Questions

Can I use the waterpark without staying overnight?

Yes, please click here to order Waterpark passes online.

Are lockers available for the waterparks?

Yes, lockers are available to rent on a first served basis in three sizes. Pricing per day is as follows:
  • Small - $10
  • Medium - $15
  • Large - $20

Are life vests required and available?

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

What are the Indoor Waterpark and Outdoor Pool rules?

Waterpark Safety Rules and Procedures 

  • Life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our Indoor Waterpark and Outdoor Pool, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests are available in the Waterpark on a first come first served basis.
  • Children under the age of 16 must be accompanied by an adult.
  • State law prohibits any food or beverage to be brought in from outside the Waterpark.
  • All riders must comply with the Pennsylvania Amusement Rider Safety and Liability Act, P.S. § 501-507 including heeding all posted and oral rules and to refrain from acting in a manner which may knowingly cause or contribute to the injury of themself or others or in a manner contrary to prohibited acts for riders set forth in the act.

Click here to view complete Indoor Waterpark safety rules.
Click here to view complete Outdoor Pool safety rules.

Are outside coolers, food or drink permitted into the Waterparks?

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Indoor Waterpark for your enjoyment. For more information please visit Where to Eat.

Are Waterpark towels available?

Yes, towels are provided for Waterpark guests.

Are changing rooms and showers available for the waterpark?

Yes, men's and women's showers and changing facilities, as well as family changing facilities are available.

What are the hours of the Indoor Waterpark?

The Indoor Waterpark is open weekdays from 9:00 a.m. to 10:00 p.m. Memorial Day through Labor Day and 9:00 a.m. to 9:00 p.m. and from 9:00 a.m. to 10:00 p.m. on weekends throughout the rest of the year (opening at 10:00 a.m. for day pass guests).

Hours subject to change. Some holidays, peak periods and weekends may feature amended hours of operation.

When are swim diapers required and are they available for purchase?

All diaper dependent guests are required to wear a swim diaper or a vinyl cover with elastic leg openings. Swim diapers are available in the retail outlets.

 Are there water activities for toddlers and smaller children?

Yes, Kalahari Waterparks features many activities for smaller children including slides, geysers, interactive elements and more.

Arcade Questions

How big is the Arcade?

The Arcade is 30,000 sq. ft.

What type of fun can I expect to find at the Arcade?

The Arcade features black light mini golf, arcade games, XD Dark Ride 5-D Theater, Blacklight mini bowling, The Arena: The Ultimate VR Experience & more.