Spa Kalahari is pleased to offer a special Spa Junior treatment menu. A parent must be present in the treatment room with any child under the age of 16 receiving a service. Teens between the ages of 13-17 must wear swim or underclothing to receive facial or massage services. Teen massages may be done in the couple’s room if the parent is also having a massage with the teen. All teen massages must be scheduled with a massage therapist with the same gender identity of the teen. No one under the age of 18 is permitted to receive deep tissue, salt stone massages or any of our body treatments. It is our goal to provide a tranquil atmosphere in the spa. Our Spa Locker Rooms, Relaxation Lounge, Hydro Escape, and Halotherapy Room are available for adults only.

If you must change or cancel your spa reservation, please notify us at least 24 hours prior to your scheduled appointment time to avoid being charged the full service fee. Services booked on the same day will be subject to the full service fee upon cancellation. A credit card number is required at the time you book your treatments. Groups of six or more are subject to a 3-7 day cancellation policy and spa contract.

Yes, and it is best to do so prior to your arrival to the resort to best accommodate your schedule.

Please arrive at least 20 minutes prior to your scheduled treatment time to allow sufficient time to check in and change.

Wear whatever is most comfortable. A robe and slippers will be provided when you arrive at the spa. During your treatments, the service providers are trained to drape you appropriately. Our Relaxation Lounge, Hydro Escape and Halotherapy Room are all co-ed environments. Items not returned will be charged to the credit card on file.

Yes, for best results men should shave a few hours before a facial.

It is best to avoid shaving before any treatment to prevent irritation.

It is recommended you leave your valuables in the safe provided in your guestroom. Spa Kalahari does not assume liability for any valuables.

This is your time, and you should delight in the experience to the fullest.  Whether it’s the room temperature, the amount of massage pressure, or the volume of the music, please notify us of any discomforts or preferences.  We request that cell phones and electronics be turned off in the spa, and we do not allow pets or smoking within the facility.  Your privacy is a priority. Communication is the key to getting the treatment you want. Please discuss with your therapist areas to focus on and any areas to be avoided. You should not be uncomfortable at any time.

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Mothers-to-be can enjoy all salon services, facials, and a prenatal massage. Please note that massage is performed only if you are in your second or third trimester. 

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your enjoyment. Your treatment will end on time, so that the next guest will not be delayed. The full value of your treatment will be applied.

Reservations require a credit card to hold your appointment. We accept credit, mobile (Apple/Google Pay) and gift card payments, as well as room charges through your RFID wristband. Cash can be used as a form of gratuity only.

Please drink plenty of water before and after any spa treatment received. It is important to stay hydrated. Following any heat treatments, it is important that you rest and avoid any rigorous activity for at least one hour.

To ensure a relaxing experience, we ask that you turn off your cell phone ringers before entering the spa.

Gratuity is left to your discretion and should be based on the satisfaction of services. Although we are a cashless business, cash may be used as a form of gratuity.