Kalahari Gift Card Terms & General Questions

You can use your Kalahari gift card at any Kalahari Resorts & Conventions. This includes our locations in The Poconos, Round Rock, Sandusky, and Wisconsin Dells.

Gift cards can be used to purchase food or retail from any of our outlets, waterpark passes, passes to any of our parks (such as Tom Foolerys, Gorilla Grove Treetop Adventures, Safari Outdoor Adventure Park, etc.), as well as our spa & salon. Gift cards are not valid on purchases at partner outlets such as Build-A-Bear Workshop. You can also purchase rooms with gift cards, but you must call 1-877-KALAHARI to do so.

No, gift cards cannot be redeemed online, including room reservations. To book a room with a gift card, please contact our reservation team at 1-877-KALAHARI. 

Yes! Our gift cards are able to be used on any purchase within our retail outlets. Unfortunately, Build-A-Bear Workshop cards are unable to be used at Build-A-Bear workshop locations within our resorts.

Yes, Kalahari gift cards can be redeemed for waterpark day passes both online and at the Waterpark Front Desk. However, please note that guests are NOT able to make waterpark day passes through our call center.

Orders placed online can be refunded up to 30 days from purchase as long as the gift card has full value. If the gift card has been shipped, please note the shipping cost will not be refunded. To cancel the order, please call 608-254-5445.

If your bill exceeds the amount of your gift card, you are responsible for the remaining amount with another form of payment.

Of course! You may use multiple gift cards to pay for stays, services, and purchases.

Yes, gift cards expire 5 years from last load date.

Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

No, we currently do not offer this function. Gift cards are only accepted at resort locations.

No, Kalahari Gift Cards cannot be used as payment towards additional Kalahari Gift Cards. 

No, the gift card may be used multiple times until the entire value has been redeemed.

No, orders cannot be changed or modified after the order has been placed.

Gift cards are generally delivered within 3-8 business days from the date they are shipped. Note that gift cards ship from our Wisconsin Dells, WI location, so shipping times may vary.

Gift Cards purchased from January through October, Monday-Friday by 12PM CST will ship same day. Orders received after 12PM CST and on weekends will ship the next business day. Gift cards purchased during Bonus Gift Card sales (ie: Fall into Flavors or Holiday) will be shipped within three (3) business days.

Standard shipping for gift card orders is $8.50. Shipping fees may in increase with the addition of other items, such as retail products and gift card boxes.

Yes! We offer 3-day shipping to the United States at an additional cost. Please note that 3-day shipping does not ship to PO Boxes.

To report a lost or stolen order, please call 608-254-5445. Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

Currently, we offer shipping to the United States and Canada. International shipping rates apply. International shipments may incur customs & duty fees. The fees may vary depending on the order value, country limits, and other factors based on the product itself. Buyers are responsible for any import duties and taxes assessed by the importing country. 

Yes, you will receive an email confirming your order. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please call Gift Card Customer Service at 608-254-5445.

Please call Gift Card Customer Service at 608-254-5445.