Kalahari Gift Card Questions

General Questions

Where can I use my gift card?
You can use your Kalahari gift card at any Kalahari Resorts & Conventions. This includes our locations in The Poconos, Round Rock, Sandusky, and Wisconsin Dells.

What can my gift card be used for?
Gift cards can be used to purchase food or retail from any of our outlets, waterpark passes, passes to any of our parks (such as Tom Foolerys, Gorilla Grove Treetop Adventures, Safari Outdoor Adventure Park, etc.), as well as our spa & salon. Gift cards are not valid on purchases at partner outlets such as Build-A-Bear Workshop. You can also purchase rooms with gift cards, but you must call 1-877-KALAHARI to do so.

Can gift cards be used for online purchases?
No, gift cards cannot be redeemed online, including room reservations. To book a room with a gift card, please contact our reservation team at 1-877-KALAHARI. 

Can gift cards be used for Build-A-Bear Workshop purchases?
Yes! Our gift cards are able to be used on any purchase within our retail outlets. Unfortunately, Build-A-Bear Workshop cards are unable to be used at Build-A-Bear workshop locations within our resorts.

Can gift cards be used to purchase Waterpark Day Passes?
Yes, Kalahari gift cards can be redeemed for waterpark day passes both online and at the Waterpark Front Desk. However, please note that guests are NOT able to make waterpark day passes through our call center.

What if the total bill exceeds the value of my gift card?
If your bill exceeds the amount of your gift card, you are responsible for the remaining amount with another form of payment.

Can I redeem more than one gift card in a single transaction?
Of course! You may use multiple gift cards to pay for stays, services, and purchases.

Will my gift card expire?
Yes, gift cards expire 5 years from last load date.

What if I locate the gift card that I reported as lost or stolen?
Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

Can I use my gift card for season passes?
No, we currently do not offer this function. Gift cards are only accepted at resort locations.

Can a gift card be used to purchase a new gift card? 
No, Kalahari Gift Cards cannot be used as payment towards additional Kalahari Gift Cards. 

Will I receive cash back if I don't use my entire gift card?
No, the gift card may be used multiple times until the entire value has been redeemed.

Can I change or modify the amount of my gift card purchase?
No, orders cannot be changed or modified after the order has been placed.

Shipping Questions

How long will it take to receive my gift card?
Gift cards are generally delivered within 3-8 business days from the date they are shipped. Note that gift cards ship from our Wisconsin Dells, WI location, so shipping times may vary.

Gift Cards purchased from January through October, Monday-Friday by 12PM CST will ship same day. Orders received after 12PM CST and on weekends will ship the next business day. Gift cards purchased during Bonus Gift Card sales (ie: Fall into Flavors or Holiday) will be shipped within three (3) business days.

What is the shipping fee?
Standard shipping for gift card orders is $8.50. Shipping fees may in increase with the addition of other items, such as retail products and gift card boxes.

Do you offer expedited shipping?
Yes! We offer 3-day shipping to the United States at an additional cost. Please note that 3-day shipping does not ship to PO Boxes.

Can my gift card be shipped internationally?
Currently, we offer shipping to the United States and Canada. International shipping rates apply. International shipments may incur customs & duty fees. The fees may vary depending on the order value, country limits, and other factors based on the product itself. Buyers are responsible for any import duties and taxes assessed by the importing country. 

Will I receive an email confirmation for my order?
Yes, you will receive an email confirming your order. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

I placed my order 10 days ago and still have not received my card. How can I track my order?
Please call Gift Card Customer Service at 608-254-5445.

Is gift card packaging available?
Yes, you may select a complimentary gift card envelope or purchase deluxe packaging for an additional fee.

How do I cancel my gift card purchase?
Orders placed online can be refunded up to 30 days from purchase as long as the gift card has full value. If the gift card has been shipped, please note the shipping cost will not be refunded. To cancel the order, please call 608-254-5445.