Check in time begins at 4:00pm. However, come as early as when America’s Largest Indoor Waterpark opens at 10 AM to pre-register and begin using the Waterpark right away. Don’t worry, we’ll text you when your room is ready after 4:00 PM. Hint – pack a separate Waterpark specific bag to make changing a breeze. Don’t forget, there are Waterpark locker rentals available for your other personal items you may want to keep near.

Check out is no later than 11:00am. After you have checked out, if you have the time, we invite you to stay with us throughout the day and enjoy the Waterpark till it closes and many other great Kalahari amenities available.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Big Five Suite and Penthouse Suite.

All guests under the age of 18 must be accompanied by a parent. 

Proof of age via government-issued identification may be required at check-in for all occupants.

Please click here to find our donation request program.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Waterpark Admissions is included with your stay for ALL registered guests! 

We do sell a limited amount of Day Waterpark Passes online to guests. To purchase your day pass, please click here. The only way to guarantee your waterpark admission is by purchasing ahead of time online.

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our dining options.

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

Here's a link to our resort hours guide, where you'll find everything!

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

Kalahari Resort & Conventions are full service vacation destinations including meeting & convention facilities that share the magic of Africa. Our water & family entertainment centers, luxury spa and adventurous restaurants deliver beyond expectations. We pride ourselves on having something for everyone, whether you’re 3, 83 or anything in-between, you’ll have a blast visiting with us.

Please email [email protected] or call (312) 274-3349.

Please click here to find our donation request program.

Yes! Check out this page to learn more about the local's options. 

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Big Five Suite and Penthouse Suite.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes, up to the maximum number of Guests allowed in compliance with your selected room style.  Additional charges may apply. 

Yes. If the name on a Reservation is different than the name on the Credit Card used, and the owner of the Credit Card will not be at Check-in, the following steps are required:

1. Click here to open and print the Credit Card Authorization Form.

2. Complete the form in its entirety, including the signature of the credit card holder.

3. Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder's photo ID. Please note that the back of the credit card must have the card holder's signature. The signature on the form must match the Signature on the Credit Card and Drivers License.

4. Please send the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID to [email protected], or Fax them to: (608) 254-6116.

5. The completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID must be received more than 7 days prior to the arrival date to be accepted. 

There are several organizations, municipalities and governmental agencies that may be exempt from Texas state and local taxes. The tax-exempt laws of Texas are dependent on several factors. If your stay is being paid or reimbursed by one of these entities, please click here and use this document as a guide to what is needed to exempt your stay from tax. Kalahari Resort encourages you to have all the documentation faxed or emailed to us in advance of your stay. We require all the appropriate forms and documentation in order for the tax to be waived. Taxes will be charged until these items are provided. Information can be faxed to 608-254-6116.

Yes, admission to America's Largest Indoor Waterpark and the outdoor waterpark (seasonal, weather permitting) is included for each registered hotel guest!

Yes, pack and plays are available and complimentary for guests. Rollaway beds are available on a limited basis for $15 per night based on room style as not all room styles will accommodate the space required. 

If you are making the reservation for both rooms you may request for the rooms to be located next to each other, however this cannot be guaranteed until check in. 

If you are requesting to have your room located next to that of one reserved by someone else, we require both parties to make this request independently. This can be done via email or by each calling Reservations at 877-525-2427 (please be sure to have your confirmation number available). Once both parties have confirmed, the requests will be added to the reservations, but cannot be guaranteed until check in.

The Resort Fee is a mandatory daily fee of $39.99 to cover the costs associated with providing the highest level of amenities for our guests. To view what is included in the fee please view our Resort Fee page.

Check in time begins at 4:00 PM. However, come as early as when America’s Largest Indoor Waterpark opens at 10 AM to pre-register and begin using the Waterpark right away. Don’t worry, we’ll text you when your room is ready after 4:00 PM. Hint – pack a separate Waterpark specific bag to make changing a breeze. Don’t forget, there are Waterpark locker rentals available for your other personal items you may want to keep near.

Check out is no later than 11:00am. After you have checked out, if you have the time, we invite you to stay with us throughout the day and enjoy the Waterpark till it closes and many other great Kalahari amenities available.

Unfortunately, except in those cases of service animals trained to assist individuals with disabilities, pets are not allowed at the Resorts.

All rooms include a microwave, refrigerator, iron, ironing board, in-room safe, complimentary Wi-Fi, remote control television with cable, alarm clock, voice mail system, hair dryer, luxurious bath amenities and admission to the waterparks.

There are many full-service restaurants featuring varied exceptional cuisines as well as several other dining options. Check out your dining options.

Yes. Spa Kalahari & Salon is located on property.

Yes. Kalahari Adventurers Club highlights family fun daily.

Yes. We there are multiple and varied retail shops on property. Including resort and logo wear, African art and items, kid-focused items, sundries and more.

Unfortunately no, there are no Pay-Per-View movies available for rent.

An HDMI port is available.

Kalahari has partnered with Clean The World to recycle soap and shampoo products for distribution to impoverished people, helping to prevent the millions of deaths caused by hygiene-related illnesses every day.

Kalahari Resorts and its team members reserve the right to enter your room, even when this sign is displayed, for maintenance, safety, security or any other purpose. Our team will knock and announce their presence before entering.

Our lost and found team is happy to assist. Please complete the form online here. We will do our best to get your item returned to you.