Check in time begins at 4:00pm. However, come as early as when America’s Largest Indoor Waterpark opens at 9:30 AM to pre-register and begin using the Waterpark right away. Don’t worry, we’ll text you when your room is ready after 4:00 PM. Hint – pack a separate Waterpark specific bag and we will complimentary store the rest of your luggage while you play. Don’t forget, there are Waterpark locker rentals available for your other personal items you may want to keep near.

Check out is no later than 11:00am. After you have checked out, if you have the time, we invite you to stay with us until Waterpark closing time to enjoy the Waterparks and the many other great Kalahari amenities and services available.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Big Five Suite and Penthouse Suite.

All guests under the age of 18 must be accompanied by a parent. 

Proof of age via government-issued identification may be required at check-in for all occupants.

Please click here to find our donation request program.

Reservations canceled 72 hours or more prior to the date of arrival receive a refund of the deposit, minus a $25 cancellation fee.

Reservations canceled within 72 hours of the date of arrival forfeit the entire deposit.

Dates of stay may be rescheduled at any time without fee, though rates may fluctuate. After rescheduling a reservation to a new date, any future cancellation of that reservation will be charged a cancellation fee equal to the original first night deposit. This fee applies regardless of how many days from arrival that cancellation takes place. Rescheduled reservations are subject to current rates, availability and restrictions.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our dining options.

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

Kalahari Resort & Conventions are full service vacation destinations including meeting & convention facilities that share the magic of Africa. Our water & family entertainment centers, luxury spa and adventurous restaurants deliver beyond expectations. We pride ourselves on having something for everyone, whether you’re 3, 83 or anything in-between, you’ll have a blast visiting with us.

Please email [email protected] or call (312) 274-3349.

Please click here to find our donation request program.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Big Five Suite and Penthouse Suite.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Reservations canceled 72 hours or more prior to the date of arrival receive a refund of the deposit, minus a $25 cancellation fee.

Reservations canceled within 72 hours of the date of arrival forfeit the entire deposit.

Dates of stay may be rescheduled at any time without fee, though rates may fluctuate. After rescheduling a reservation to a new date, any future cancellation of that reservation will be charged a cancellation fee equal to the original first night deposit. This fee applies regardless of how many days from arrival that cancellation takes place. Rescheduled reservations are subject to current rates, availability and restrictions.

Yes, up to the maximum number of Guests allowed in compliance with your selected room style.

Yes. If the name on a Reservation is different than the name on the Credit Card used, and the owner of the Credit Card will not be at Check-in, the following steps are required:

1. Click here to open and print the Credit Card Authorization Form.

2. Complete the form in its entirety, including the signature of the credit card holder.

3. Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder's photo ID. Please note that the back of the credit card must have the card holder's signature. The signature on the form must match the Signature on the Credit Card and Drivers License.

4. Please send the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID to [email protected], or Fax them to: (608) 254-6116.

5. The completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID must be received more than 7 days prior to the arrival date to be accepted. 

Yes, admission to America's Largest Indoor Waterpark and the outdoor waterpark (seasonal, weather permitting) is included for each registered hotel guest!

Yes, pack and plays are available and complimentary for guests. Rollaway beds are available on a limited basis for $15 per night based on room style as not all room styles will accommodate the space required. 

The Resort Fee is a mandatory daily fee of $39.99 to cover the costs associated with providing the highest level of amenities for our guests. To view what is included in the fee please view our Resort Fee page.