We encourage all guests respect a proper physical distance staying 6-feet from anyone not in your group
Sanitizer stations are located throughout the resort
Express check-out process is automatic for all guests to minimize contact
Cash-free methods of payment available and encouraged
We currently use Hospital-grade disinfectant resort-wide when sanitizing
PENNSYLVANIA: Guests and team members may wear masks at their own discretion.
OHIO: Guests and team members may wear masks at their own discretion.
WISCONSIN: Guests and team members may wear masks at their own discretion.
TEXAS: Guests and team members may wear masks at their own discretion.
Continued deep-cleaning of high touch point surfaces including: faucets, trash-receptacles, vending machines, elevators, buttons, keypads, luggage carts, stair handrails, gym equipment, statues, and counters
Each department will document cleaning procedures, products, and schedules
All interior doors that are able, will be propped open. When doors can’t be propped open, sanitation wipes will be readily available
To minimize guest and associate contact, bell valet and luggage storage will be closed. We ask that all guests store luggage in their vehicles. Our Shuttle Service will be limited.
Fitness Centers will be closed twice daily for a deep clean
As always, First Aid Responders are on property to assist with anything related to safety and wellness
CHECK IN & GUEST SERVICES WELLNESS INITIATIVES
Sanitizer is provided at every check in desk
Kiosks are available and encouraged for use with the exception of the WI location
24-hour texting service to receive any and all information digitally for those that prefer minimal associate contact
We ask that only one family member checks in at the front desk
GUEST ROOMS & SUITES WELLNESS INITIATIVES
While we no longer offer full stayover service, we’re proud to provide a daily refresh that includes garbage being removed, fresh towels exchanged, and amenities being replenished. When you are on property, just text with your requests. We know everyone's level of comfort is different and offer contactless service if you prefer. Rooms will be equipped with large bags to exchange items outside of the door
High touch items have been removed, including: alarm clock, tissue box covers, ice bucket, informational binder, newspapers, paper & pen set. All of these items are available upon request
In-room dining menus and other collateral will be provided via text message
Housekeeping carts are sanitized daily
Housekeeping are encouraged to wear gloves and are required to wash and sanitize their hands after each room
WATERPARKS WELLNESS INITIATIVES
Physical distancing reminders throughout the park
The CDC states, "There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19"
EPA approved chemicals are used and safety protocols meet or exceed industry standards
Chairs and loungers will be sanitized frequently
Some of the chairs and loungers have been removed to aid in physical distancing
To avoid unnecessary cross-over between guests, on the day of departure, guests may enjoy the Waterpark until 3 PM prior to leaving in Ohio & Pennsylvania. Guests may stay till close in Wisconsin & Texas.
Each guard will be assigned their own rescue tube
Rafts and Body Boards will be sanitized frequently
Cabanas and Bungalows will be thoroughly sanitized between guests
CONVENTION CENTER WELLNESS INITIATIVES
Continental buffets and coffee breaks will focus on house-packaged, single use or refillable options
We are able to reconfigure meeting room layouts to accommodate physical distancing best practices, as requested by event planners
Hybrid meeting offerings available
Additional plated, box and single service meal options will be added to our convention offerings
Condiments will be single use or sanitized frequently
Meeting rooms are sanitized frequently
All AV equipment will be sanitized between use, including: microphones, podiums and light switches
High touch items such as pens, paper and mints have been removed or are single use
Our Convention Services Team will consult and customize event safety precautions as requested by each event planner
FOOD & BEVERAGE OPERATIONS WELLNESS INITIATIVES
Restaurant occupancy will be dictated by local governance
Pen and check presenters will be sanitized after each use
Mint and toothpick offerings have been removed
Condiments will be sanitized between each guest and/or single use condiments will be available
All Chefs are Servsafe certified
Food preparation and food handling meet and exceed all state requirements
ARCADE & ADVENTURE PARKS WELLNESS INITIATIVES
Physical distancing initiatives will be encouraged for safe queuing for ride and attractions
Arcade games will be sanitized frequently
Tom Foolerys is sanitized by Air Essentials, which lasts 12 days, killing viruses like MRSA, HINI, Enterovirus, Staph and Corona Virus. We use this every 7 days.
Sanitation wipes will be readily available
Rides and attractions will be sanitized after each use
SPA KALAHARI & SALON WELLNESS INITIATIVES
All treatment rooms will be cleaned and sanitized after each guest
Signage will be displayed outside the treatment room once sanitized
ASSOCIATE RESPONSIBILITY WELLNESS INITIATIVES
Associates will be required to complete wellness and safety training prior to returning to work. Training will include OSHA and CDC requirements
All shared equipment, including radios, phones, computers, payment terminals, kitchen equipment and time clocks, will be sanitized after every use
Hand sanitizer stations will be at all time clocks, break rooms and other intersections
All state and federal guidelines regarding gloves and face masks for associates will be followed
When possible, all training and on boarding will be given virtually
All associates are required to stay home if they are feeling ill
Associates with exposure or symptoms of COVID-19 will be required to stay home and follow isolation protocol
We have taken enhanced health and safety measures—for you, our other guests, and associates. You must follow all posted instructions while visiting Kalahari Resorts & Conventions and Tom Foolerys.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, or CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting Kalahari Resorts & Conventions and Tom Foolerys, you voluntarily assume all risks related to exposure to COVID-19.
Let's keep each other healthy and safe.
From our family ownership to all of our team members across the country, we take pride in the role we are playing to aid the wellness of those we serve. We are looking forward to serving you and your family soon.