Frequently Asked Questions

Toll-free Reservations: (877) 525-2427 
Local: (608) 254-5466 

Concierge: (608) 254-5466, ext. 41004

Group Sales - Main: (608) 254-3314

Group Sales - Weddings: (608) 254-3255

Group Sales - Waterpark: (608) 254-3252

Spa Kalahari and Salon: (608) 254-3200

Trappers Turn Golf Club: (608) 253-7000

Check-in time begins at 4:00pm. Waterpark access is available as early as 10:00am. Just head to the Resort Front Desk to pre-register and get your wristbands. We’ll text you when your room is ready.

Pro Tip: Pack a waterpark bag to make changing a breeze. There are waterpark locker rentals available for personal items.

Check-out is no later than 11:00am. After check-out, we invite you to stay a little longer and enjoy the waterpark till close.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Presidential Suite, Entertainment Suite and all of the Waterfront Villas.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Please click here to find out donation request program.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Here's a link to our resort hours guide, where you'll find everything!

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our dining options.

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

Toll-free Reservations: (877) 525-2427 
Local: (608) 254-5466 

Concierge: (608) 254-5466, ext. 41004 
Group Sales - Main: (608) 254-3314 
Group Sales - Weddings: (608) 254-3224
Group Sales - Waterpark: (608) 254-3252 
Spa Kalahari and Salon: (608) 254-3200 
Trappers Turn Golf Club: (608) 253-7000

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

Depending on your flight options, Madison's Dane County Regional Airport (MSN) is approximately 50 minutes from the Resort; Milwaukee's General Mitchell International Airport (MKE) is approximately 1 hour and 50 minutes from the Resort; charter flights may have access to Baraboo-Wisconsin Dells Municipal Airport located 7 minutes south of the Resort.

Yes, please call Kalahari's Concierge at (608) 254-5466, ext. 41004 for scheduling and pricing.

Yes. When you visit Kalahari Resorts & Conventions, you won’t need to worry about finding a spot to park or paying for parking. We have space and it’s free!

No, unfortunately, there is no valet parking.

Kalahari Resort & Conventions are full service vacation destinations including meeting & convention facilities that share the magic of Africa. Our water & family entertainment centers, luxury spa and adventurous restaurants deliver beyond expectations. We pride ourselves on having something for everyone, whether you’re 3, 83 or anything in-between, you’ll have a blast visiting with us.

Please email [email protected] or call (312) 274-3349.

Please click here to find out donation request program.

For guest safety and verification purposes, a physical, government-issued ID is required. Digital IDs—including versions stored on mobile devices—cannot be accepted at this time.

To provide a safe, responsible, and enjoyable experience for all guests while complying with state alcohol service laws, we accept the following valid (non-expired) forms of identification:

• U.S. Driver’s License (any state-issued photo ID)
• U.S. State Identification Card (including Wisconsin ID)
• U.S. Passport or Passport Card
• U.S. Military Identification Card
• Government-issued International Passport
• Tribal ID issued by a federally recognized American Indian tribe or band in Wisconsin

We reserve the right to refuse any ID that appears: 

• Expired
• Altered or damaged
• Fake or suspicious

Valid IDs must:

• Be current (not expired)
• Include a clear photo
• Include your date of birth
• Be physically present (no photos or copies on phones)
• Be original and unaltered

If you do not have a valid ID, we may:

• Refuse alcohol service
• Deny access to age-restricted areas
• Cancel alcohol orders

These guidelines follow Wisconsin state law, but some outlets or service areas may enforce stricter ID policies.

To make your reservations online, please click here or call 877-KALAHARI (525-2427). Don't forget to check out our Specials & Packages.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Presidential Suite, Entertainment Suite and all of the Waterfront Villas.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Yes, but only for overnight reservations made online! Guests booking with Flex Pay or any other payment provider are subject to our standard check-in policy, and a physical credit/debit card is required at the time of check-in. 

Our standard check-in policy requires a valid ID and a $200 pre-authorization charge on a physical credit/debit card. Funds will be reauthorized automatically when the room charging balance drops below $200 per night. Any unused funds will be released at check-out and returned within 10 business days.

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At the time of check-in, the credit card used to make your reservation must be present with the credit card holder and photo ID. You may also use a Visa, Mastercard, Discover, American Express, Flex Pay, and Kalahari Gift Cards as forms of payment for your remaining balance. We do not accept virtual cards or installment loan payment providers.

NOTE: In order to provide a smoother and safer transaction for our guests and associates, our resort is now 100% cashless. We accept credit and mobile payments (Apple/Google Pay) as well as room charges through your RFID wristband. Should you arrive on property with only cash, we do have kiosks to exchange your dollars onto a Mastercard that can be used anywhere Mastercard is accepted.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes! The room rate shown at the time of booking includes the number of guests entered when booking your stay. Please be sure to enter the correct number of guests as the rate will reflect this information. Any additional guests that are added after your reservation is confirmed will be charged an additional daily fee. All rooms have maximum occupancy restrictions.

Yes. If the name on the reservation differs from the name on the credit card used, and the credit card holder will not be present at check-in, you will need to complete our Electronic Letter of Authorization Form. Please ensure that the credit card used for the reservation matches the credit card listed in the Letter of Authorization. Note that the completed form must be submitted more than 7 days prior to the arrival date to be accepted.

There are several organizations, municipalities and governmental agencies that may be exempt from Wisconsin state and local taxes. The tax-exempt laws of Wisconsin are dependent on several factors. If your stay is being paid or reimbursed by one of these entities, please click here and use this document as a guide to what is needed to exempt your stay from tax. The majority of exempt stays will require a State of Wisconsin S211 form to be filled out. For a copy of this form and/or an example letter documenting a traveler being reimbursed, please click here for an S211. Kalahari Resort encourages you to have all the documentation faxed or emailed to us in advance of your stay. We require all the appropriate forms and documentation in order for the tax to be waived. Taxes will be charged until these items are provided. Information can be emailed to [email protected].

Yes, admission to Wisconsin's largest indoor waterpark and the Kalahari Outdoor Waterpark (seasonal, weather permitting) is included for each registered hotel guest!

Yes, pack and plays are available for $25 per day and come with (1) white plush baby blanket in which they can take home with them. Rollaway beds are $25 per day and are subject to certain room types.

If you are making the reservation for both rooms you may request for the rooms to be located next to each other, however this cannot be guaranteed until check in. 

If you are requesting to have your room located next to that of one reserved by someone else, we require both parties to make this request independently. This can be done via email or by each calling Reservations at 877-525-2427 (please be sure to have your confirmation number available). Once both parties have confirmed, the requests will be added to the reservations, but cannot be guaranteed until check in.

The Resort Fee is a mandatory daily fee of $39.99(plus tax) to cover the costs associated with providing the highest level of amenities for our guests. To view what is included in the fee please view our Resort Fee page.

Yes! We recently updated all of our Room Names to be more intuitive and align with industry standards. But don't worry! Please defer to the "Recently called..." text on each room style listing online or give us a ring! We can let you know what new room name coincides with your voucher. 

No, we do not pay travel agent commissions for individual reservations. 

Note: Group bookings may differ based on contractual agreements. We honor any agreement for reservations made through a third party that requires commission payment. 

In an effort to make things a bit easier for you during your stay, we’re giving you more ways to pay. All guests will now receive blue charging wristbands that will be pre-authorized $200 for all rooms. After presenting the credit card that was used to make your reservation, the front desk will require this $200 (you may use an additional/different card) upon arrival. This allows for convenient room charging throughout the resort, at the waterpark, restaurants, the spa, and all retail areas. There is no need to carry around your credit card. Simply tap the Kalahari Logo on your blue wristband when you’re ready to pay. But remember, you still need a Photo ID when purchasing alcoholic beverages. You can use your wristband for charging from the moment you check in until the very end of your departure. Anything unused will be returned in 3-5 business days. For more info, please see the front desk upon arrival.

Check-in time begins at 4:00pm. Waterpark access is available as early as 10:00am. Just head to the Resort Front Desk to pre-register and get your wristbands. We’ll text you when your room is ready.

Pro Tip: Pack a waterpark bag to make changing a breeze. There are waterpark locker rentals available for personal items.

Check-out is no later than 11:00am. After check-out, we invite you to stay a little longer and enjoy the waterpark till close.

With the exception of service animals certified under the American Disabilities Act (ADA), pets (including ESAs) are not permitted at Kalahari Resorts & Conventions. Guests bringing animals that go against our pet policy will be asked to leave and will not be refunded.

All rooms include a microwave, coffee maker, refrigerator, iron, ironing board, in-room safe, complimentary Wi-Fi, remote control television with cable, alarm clock, voice mail system, hair dryer, luxurious bath amenities and admission to the waterparks.

There are three full-service restaurants featuring varied exceptional cuisines as well as several other dining options. Check out your dining options.

Yes. Spa Kalahari & Salon is located on property.

Yes. We there are multiple and varied retail shops on property. Including resort and logo wear, African art and items, kid-focused items, sundries and more.

Yes, a variety of movies and programming are available on a Pay-Per-View basis.

We apologize, however, due to contractual obligations with our 'Pay-Per-View' provider, DVD/Blu-ray players and video game consoles are not able to connect to the televisions in our guest rooms and suites.

Today, nearly 1 in 10 people around the world do not have access to life's most basic necessity: clean water. That's why Kalahari Resorts & Conventions have made a long-term commitment to expand their impact and deliver clean water to one million people in partnership with charity: water. Click here to learn more about the impact made.

Kalahari Resorts and its team members reserve the right to enter your room, even when this sign is displayed, for maintenance, safety, security or any other purpose. Our team will knock and announce their presence before entering.

With the exception of the gills provided at the Lake Delton Waterfront Villas, grilling is not allowed on premises for any room styles, including the houses. 

Yes, we have a limited number of self-serve charging stations available.

Due to requirements from our manufacturer, Kalahari must enforce weight limits on slides. Each attraction listed on the website has an accompanying rule sign available for viewing so that you may make an informed decision prior to booking your stay.  

A station with a scale is available for all guests of the waterpark to utilize to ensure they meet weight requirements prior to ascending the slide tower. 

All children under the age of 14 must be accompanied by a responsible adult 18 years or older. Children under the age of 5 must always have a responsible adult within arm’s reach. Responsible adults must be comfortable reading all attraction signs and visually observing each attraction to determine if it is suitable for the child they are accompanying. Any child who is a minor must have an adult who is always aware of their location and is willing to assume responsibility in the event of an emergency. 

Riders must wear suitable swimwear that is family friendly and free of buckles, rivets, and sharp objects. Management reserves the right to require guests to change their swimwear if deemed inappropriate for a family environment or damaging to the surface of our attractions.   

Yes! Click here to order a Waterpark Day Pass online. 

For the safety of our guests, all bags are subject to be checked upon entry. Prohibited items include weapons, glass containers, illicit substances, and outside food and beverages. 

Outside coolers, food, or drink are not permitted in the waterpark. However, there are many dining options throughout the resort for your enjoyment. For more information, please visit our dining section. 

You may bring an empty, refillable water cup with you into the park.

Please Note: We are a licensed facility to sell alcohol, and it is illegal to allow any outside alcohol into the waterpark. If you are found to have outside alcohol, you will be asked to leave with no refund.  

Breastmilk and formula are allowed in the waterpark. You may also bring a single-serve snack or meal for special dietary needs. If any accommodating food items or a medication must be stored in a cooler, the cooler will be permitted with only those items stored in it. Unless you have booked a cabana with a refrigerator, Kalahari cannot store food or medication. 

Kalahari welcomes mothers who want to breastfeed at our facility. We have nursing mothers' rooms available at each resort, or mothers may breastfeed in any public location.

Lockers are available to rent on a first come, first-served basis. Small, medium, and large lockers are available. Prices range from $10-25 per day depending on locker size. 

Yes, U.S. Coast Guard-Approved Life Jackets are required for all guests under 48" and all non-swimmers.  

At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts require all guests under 48" to wear a U.S. Coast Guard-Approved Life Jacket for added safety while enjoying our Waterparks. 

You are encouraged to bring your own U.S. Coast Guard-Approved Life Jackets. Complimentary U.S. Coast Guard-Approved Life Jackets will be available in the Waterpark on a first come first served basis.

Overnight Guests: We’ve got you covered - complimentary towels are ready for you in the Waterpark! Just be sure to swap them out daily to skip the replacement fee. 

Towel Charge: $25

Day Pass Guests: Remember to pack a towel! Towels aren’t provided with day passes, but no worries - if you leave yours behind, you can always pick one up in our shops. 

All our lifeguards are trained in First Aid. Additionally, we provide complimentary services through Kalahari EMS for any medical emergencies.   

Yes, men's and women's showers and changing facilities, as well as family changing facilities, are available.  

Take your skills to the next level! We offer a FlowRider experiences with an expert instructor who will coach you every step of the way. Perfect for beginners looking to build confidence or riders ready to level up!

To register for a session, stop by the Waterpark Front Desk or Call 608-254-5466, ext. 41130. Prices start at $299 per hour.

Please note: Guests must be at least 42 inches to bodyboard and 52 inches to stand-up. All guests must attend a safety orientation prior to riding stand-up and sign a waiver. 

Here's a link to our resort hours guide, where you'll find everything! 

Our pools are kept at 84°F. Indoor/Outdoor Spas are kept between 94°F-100°F.

Yes, Kalahari Waterparks features many activities for smaller children including slides, geysers, interactive elements and more. 

No. We do not allow lap riding on any slides or attractions. 

Held, non-mobile infants, are not required to be in a life jacket when in the arms of their responsible adult. Non-mobile infants are allowed to sit in water table seats (where available) without a Life Jacket if their responsible adult remains within arm's reach at all times.  

Swim diapers are required for all diaper dependent guests and all children who are not toilet trained. You may use disposables, or a clean reusable diaper. Swim diapers are available for purchase from Kalahari retailers. 

For your safety, phones are only permitted on attractions when they can be secured to your wrist with a strap that does not impede your ability to grasp raft handles. They are never permitted on body slides. You may bring them into pools and hot tubs. Kalahari is not responsible for the loss or damage of a cell phone device.  

All our lifeguards complete the StarGuard Elite Lifeguard Training Program. This includes First Aid, CPR and AED Trainings. During your visit, you may observe our ongoing training which provides real-life scenario practice.  

Lifeguards are here to help, but they cannot take the place of a responsible adult to supervise and safeguard their child. We are their lifeguards today; You are their lifeguards forever.  

Goggles are permitted in pools, on children's attractions, and on raft slides when securely affixed with a head strap. Under no circumstances should goggles be worn on a body slide. Snorkels are not permitted in the waterpark.  

Casts and prosthetics are allowed in the waterpark; however, if the cast or prosthetic hinders your ability to maintain the required rider position or fully grasp raft handles, you will not be permitted on the attraction. Additionally, if there is a perceived risk of injury to you, or potential damage to the slide, you will not be permitted on the attraction. The determination of if you are allowed to ride is fully subject to the attendant's discretion.  

Waterslides and our elevated attractions are not wheelchair accessible. However, we have several pools with zero-depth entry and ADA pool lifts available. We also have a limited number of water wheelchairs available to our guests at no cost.

Yes, please click here for pricing information.

Click here for complete rules and safety information.

Outside coolers, food or drink are not permitted into the Tom Foolerys Adventure Park. However, there are many dining options both outside and inside the Adventure Park for your enjoyment. For more information please visit our dining options.

Here's a link to our resort hours guide, where you'll find everything!