Spa Frequently Asked Questions

Salon services have no age restrictions. All persons under the age of 18 years require parental consent.

We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged the full value of the service. No-shows will be charged in full.

Yes, and it is best to do so prior to your arrival at the resort to accommodate your schedule.

Arrive at least 20 minutes prior to your scheduled appointment to allow sufficient time to check in and change. Please be advised your treatment will end on time so the next guest is not inconvenienced.

No, we do NOT allow any outside food/beverage into the spa under any circumstances.

Wear whatever is most comfortable. A robe and slippers will be provided when you arrive at the spa. During treatments, the therapists are trained to drape you appropriately. Unreturned items will be charged to your room.

Yes, for best results men should shave a few hours before their facial.

Yes, but services may be limited, and the following policy applies to any service booked for a minor.

Youth Spa Guidelines: A parent or Legal Guardian must be present in the spa with anyone under the age of 18. Between the ages of 5-12, a parent must be present with the child at all times. Children 13-17 must wear swimwear to receive a facial service. Services for children 5-12 will be limited to Manicure and Pedicures and simple hair services.  Anyone 13-17 is permitted 25 Minute Facial with parent present in the room, and 25 or 50 minute nail services. All ages are welcome in the Halotherapy room. Our Sauna or hydro areas are 18 and up. 

If you have any questions, please contact the spa.

It is best to avoid shaving before any body treatment to prevent irritation.

It is recommended you leave your valuables in the safe provided in your guest room. The spa does not assume liability for any valuables.

Discuss openly your likes, dislikes, concerns, questions or areas of focus with your therapist before and during treatment.

Mothers-to-be can enjoy all salon services, facials and a prenatal massage. Please note massage is performed only if you are in your second and third trimester.

Spa Kalahari will fulfill this request whenever possible to make your visit comfortable and relaxing. We do suggest your request be made at the time of reservation.

Please drink plenty of water before and after any spa treatments received. It is important to keep hydrated. Following any heat treatments, it is important that you rest and avoid any rigorous activity for at least one hour.

To ensure a relaxing experience, we ask that you turn off your cell phone ringers and pagers before entering the Spa.

Gratuity is left to your discretion and should be based on the satisfaction of services.