Exclusive Arrival Experience at Emerald Lounge

Your VIP arrival experience will start the moment you arrive! Enjoy our exclusive, Emerald Lounge, featuring welcome treats and surprises upon arrival, personalized check-in and daily access to concierge-level service.

We're here to perfect every plan you may have while visiting our resort.

Purchase either of the add-ons below to get access.

Book Now

Boy laying in a bed in a Kalahari Guest Room with Kalahari Plush animals and zebra towel along side him

VIP All The Way


  • Valet Parking
  • Luggage storage & delivery upon arrival
  • Personal check-in & planner call prior to arrival
  • Access to concierge-level service with direct access to concierge phone from 10 AM - 10 PM
  • Pick two perks: Early check-in at 1 PM, late check-out at 2 PM, view of outdoor waterpark, or room location preference
  • Nightly turndown service
  • Welcome treat & note from Kya & Kenya
  • Upgraded waterpark band

More Time, More Fun


  • Early Check-In at 1pm
  • Late Check-Out at 2pm