Frequently asked questions

Toll-free Reservations: (877) 525-2427 
Local: (419) 433-7200 

Concierge: (419) 433-7200, ext. 34089 
Group Sales - Main: (419) 433-7759 
Group Sales - Weddings: (877) 642-6847 
Group Sales - Waterpark: (419) 433-4958 
Spa Kalahari: (419) 433-7900 
B-Lux Grill & Bar: (419) 433-7600

Check-in time begins at 4:00pm. Waterpark access is available as early as noon. Just head to the Resort Front Desk to pre-register and get your wristbands. We’ll text you when your room is ready.

Pro Tip: Pack a waterpark bag to make changing a breeze. There are waterpark locker rentals available for personal items.

Check-out is no later than 11:00am. After check-out, we invite you to stay a little longer and enjoy the waterpark till 3:00pm.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Presidential Suite and Entertainment Suite.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Please click here to find out donation request program.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

Here's a link to our resort hours guide, where you'll find everything!

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our dining options.

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

Toll-free Reservations: (877) 525-2427 
Local: (419) 433-7200 

Concierge: (419) 433-7200, ext. 34089 
Group Sales - Main: (419) 433-7759 
Group Sales - Weddings: (877) 642-6847 
Group Sales - Waterpark: (419) 433-4958 
Spa Kalahari: (419) 433-7900 
B-Lux Grill & Bar: (419) 433-7600

Click here for a general map and directions, a form for door-to-door directions as well as address and GPS coordinate information.

The nearest major airport is Cleveland Hopkins International, located in Cleveland, Ohio, approximately 45 minutes from the Resort.

Yes, please call Kalahari's Concierge at (419) 433-7200, ext. 34089 for scheduling and pricing.

Yes, we offer Overnight Valet Parking for $25 (per night) and Day Valet Parking for $20.

Resort reserves the right to refuse any vehicles which are oversized, modified, have extended parts attached, have unsecured items, and/or are not suitable to the parking facility.

Kalahari Resort & Conventions are full service vacation destinations including meeting & convention facilities that share the magic of Africa. Our water & family entertainment centers, luxury spa and adventurous restaurants deliver beyond expectations. We pride ourselves on having something for everyone, whether you’re 3, 83 or anything in-between, you’ll have a blast visiting with us.

Kalahari Resorts & Conventions in the Sandusky, Ohio officially opened its doors on May 20, 2005.

Please email [email protected] or call (312) 274-3349.

Please click here to find our donation request program.

Click here to find out more info on joining our team.

Yes, Kalahari has a program called Zuri Jirani*(Good Neighbor). Click here for details & application.

*Must live within a 30-mile radius to be considered.

If you're looking for a great place to shop, check out the Sandusky Mall located just down the road.

To make your reservations online, please click here or call 877-KALAHARI (525-2427). Don't forget to check out our Specials & Packages.

You MUST be at least 18 years of age to reserve and check into all our rooms except, you must be 21 years of age to stay in the Presidential Suite and Entertainment Suite.

All guests under the age of 18 must be accompanied by a parent.

Proof of age via government-issued identification may be required at check-in for all occupants.

Yes, Kalahari is an advance deposit Resort requiring the first night's lodging plus applicable taxes and resort fee to be charged at the time of reservation.

At the time of check-in, the credit card used to make your reservation must be present with the credit card holder and photo ID. You may also use a Visa, Mastercard, Discover, American Express, and Kalahari Gift Cards as forms of payment for your remaining balance. We do not accept virtual cards or installment loan payment providers.

NOTE: In order to provide a smoother and safer transaction for our guests and associates, our resort is now 100% cashless. We accept credit and mobile payments (Apple/Google Pay) as well as room charges through your RFID wristband. Should you arrive on property with only cash, we do have kiosks to exchange your dollars onto a Mastercard that can be used anywhere Mastercard is accepted.

Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase.

Yes! The room rate shown at the time of booking includes the number of guests entered when booking your stay. Please be sure to enter the correct number of guests as the rate will reflect this information. Any additional guests that are added after your reservation is confirmed will be charged an additional daily fee. All rooms have maximum occupancy restrictions.

Yes. If the name on a Reservation is different than the name on the credit card used, and the owner of the credit card will not be at check-in, the following steps are required:

1. Click here to open and print the Credit Card Authorization Form.

2. Complete the form in its entirety, including the signature of the credit card holder.

3. Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder's photo ID. Please note that the back of the credit card must have the card holder's signature. The signature on the form must match the Signature on the credit card and driver's license.

4. Please send the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID to [email protected].

5. The completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder's ID must be received more than 7 days prior to the arrival date to be accepted. 

There are several organizations, municipalities and governmental agencies that may be exempt from Ohio state and local taxes. The tax-exempt laws of Ohio are dependent on several factors. If your stay is being paid or reimbursed by one of these entities, please click here and use this document as a guide to what is needed to exempt your stay from tax. Kalahari Resort encourages you to have all the documentation faxed or emailed to us in advance of your stay. We require all the appropriate forms and documentation in order for the tax to be waived. Taxes will be charged until these items are provided. Information can be faxed to 608-254-6116.

Yes, admission to Midwest's largest indoor waterpark, as well as admission to Kalahari Outdoor Waterpark (seasonal, weather permitting) is included for each registered hotel guest!

Yes, pack and plays are available for $25 per day and come with (1) white plush baby blanket in which they can take home with them. Rollaway beds are $25 per day and are subject to certain room types.

If you are making the reservation for both rooms you may request for the rooms to be located next to each other, however this cannot be guaranteed until check in. 

If you are requesting to have your room located next to that of one reserved by someone else, we require both parties to make this request independently. This can be done via email or by each calling Reservations at 877-525-2427 (please be sure to have your confirmation number available). Once both parties have confirmed, the requests will be added to the reservations, but cannot be guaranteed until check in.

The Resort Fee is a mandatory daily fee of $39.99 to cover the costs associated with providing the highest level of amenities for our guests. To view what is included in the fee please view our Resort Fee page.

Yes! We recently updated all of our Room Names to be more intuitive and align with industry standards. But don't worry! Please defer to the "Recently called..." text on each room style listing online or give us a ring! We can let you know what new room name coincides with your voucher. 

Check-in time begins at 4:00pm. Waterpark access is available as early as noon. Just head to the Resort Front Desk to pre-register and get your wristbands. We’ll text you when your room is ready.

Pro Tip: Pack a waterpark bag to make changing a breeze. There are waterpark locker rentals available for personal items.

Check-out is no later than 11:00am. After check-out, we invite you to stay a little longer and enjoy the waterpark till 3:00pm.

With the exception of service animals certified under the American Disabilities Act (ADA), pets (including ESAs) are not permitted at Kalahari Resorts & Conventions. Guests bringing animals that go against our pet policy will be asked to leave and will not be refunded.

In the interest of the safety of our guests, the use of hoverboards, skateboards, and similar items is not allowed anywhere on Resort property.

In the interest of the safety of our guests, the use of unmanned aerial vehicles or "drones" is not allowed anywhere on Resort property.

All rooms include a microwave, refrigerator, iron, ironing board, in-room safe, complimentary Wi-Fi, remote control television with cable, alarm clock, voice mail system, hair dryer, luxurious bath amenities and admission to the waterparks.

There are three full-service restaurants featuring varied exceptional cuisines as well as several other dining options. Check out your dining options.

Yes. Spa Kalahari & Salon is located on property.

Yes. We there are multiple and varied retail shops on property. Including resort and logo wear, African art and items, kid-focused items, sundries and more.

Yes, a variety of movies and programming are available on a Pay-Per-View basis.

We apologize, however, due to contractual obligations with our 'Pay-Per-View' provider, DVD/Blu-ray players and video game consoles are not able to connect to the televisions in our guest rooms and suites.

Yes, free high-speed wireless access is available throughout the resort.

A variety of allergy-free dining options are available. Please consult your server for details.

Yes, laundry facilities are available and conveniently located for our Resort guests.

Smoking is not permitted in any enclosed public areas, including guest rooms and suites.

Kalahari and the Nelson Family Life Foundation have launched a campaign to highlight the talent of African artists and provide clean water to impoverished communities by creating bore wells.

Kalahari Resorts and its team members reserve the right to enter your room, even when this sign is displayed, for maintenance, safety, security or any other purpose. Our team will knock and announce their presence before entering.

Our lost and found team is happy to assist. Please complete the form online here. We will do our best to get your item returned to you. 

Yes, we have a limited amount of parking spots with access to outdoor electrical outlets available for $15 per charge. Please note, you must provide any necessary cables and adapters required for your specific vehicle. Inquire for more info at the front desk. 

Yes, please click here to order Waterpark passes online.

Yes, life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests will be available in the Waterpark on a first come first served basis.

Waterpark Safety Rules and Procedures 

Life vests are required for all children under 48". At Kalahari Resorts, the safety and security of our guests is our number one priority. In our indoor and outdoor Waterparks, Kalahari is proud to meet, and in many cases, exceed state and federal guidelines for Waterpark safety. Although many children possess excellent swimming capabilities in standard pools, Kalahari Resorts requires all children under 48" to wear a life vest for added safety while enjoying our Waterparks. You are encouraged to bring your own life vest if it is well fitting and U.S. Coast Guard approved. Complimentary life vests are available in the Waterpark on a first come first served basis.

Children under the age of 14 must be accompanied by an adult.

State law prohibits any food or beverage to be brought in from outside the Waterpark.

Unfortunately, outside coolers, food or drink are not permitted into the Waterparks. However, there are many dining options both outside and inside the Waterparks for your enjoyment. For more information please visit our dining section.

For Resort Overnight Guests: Complimentary towels are provided in the Waterpark and need to be exchanged DAILY to avoid the $25 per towel charge. Guest room towels are not permitted in the Waterpark.

For Waterpark Day Pass Guests: We strongly encourage you to bring your own towels as towels are not provided for waterpark day pass guests. However, if you should forget, we do have towels available for purchase starting at $25.

Yes, men's and women's showers and changing facilities, as well as family changing facilities are available.

We offer private FlowRider rentals that come with two instructors who offer lessons. For prices and to register for the next day's session, please stop by the Waterpark Front Desk or call 419-433-7200, ext. 34164.

Here's a link to our resort hours guide, where you'll find everything!

Our pools are kept at 84°F. Indoor/Outdoor Spas are kept between 94°F-100°F

Yes, Kalahari Waterparks features many activities for smaller children including slides, geysers, interactive elements and more.

Swim diapers are required for all children under the age of 3 and all children who are not toilet-trained. Swim diapers are available for purchase from Kalahari retail.

For your safety, GoPros are only allowed in the Lazy River, Wave Pool, and Pools. For Media specific inquiries, please reach out to our team at [email protected]

All our lifeguards complete a five-day American Red Cross lifeguard training program to receive Ohio Lifeguard Certification.

Yes, please click here for pricing information.

Click here for complete rules and safety information.

Outside coolers, food or drink are not permitted into the Adventure Park. However, there are many dining options at the Kalahari for your enjoyment. For more information please visit our dining options.

Here's a link to our resort hours guide, where you'll find everything!