You can use your Kalahari gift card at any Kalahari Resorts & Conventions. This includes our locations in The Poconos, Round Rock, Sandusky, Wisconsin Dells, and Spotsylvania.

Gift cards can be used to purchase food or retail from any of our outlets, waterpark passes, passes to any of our parks (such as Tom Foolerys, Gorilla Grove Treetop Adventures, Safari Outdoor Adventure Park, etc.), as well as our spa & salon. You can also purchase rooms with gift cards, but you must call 1-877-525-2427 to do so.

Please note: Gift Cards may NOT be redeemed on Kalahari Season Passes or Kalahari Black Friday pass packs. Not valid on group rooms or room blocks.

Yes! Kalahari gift cards can be redeemed for waterpark day passes and Tom Foolerys Adventure Park day passes online if they contain a 4-digit PIN on the back of the card.

To book a room with a gift card, please contact our reservation team at 1-877-525-2427

Each gift card can hold a maximum of $500. If you’d like to purchase more than $500 in value, the total amount must be split across multiple cards.

Yes! We will refund the original payment method and replace it the gift card. Give us a call at 1-877-525-2427 and we will be happy to assist.

Please note that refunds to original form of payment may take 1-2 business days. Gift card balances cannot be applied to previous stays, they must be applied before or during check-in.

Yes, Kalahari gift cards can be redeemed for waterpark day passes Online or at the Waterpark Front Desk. Some physical cards may not be redeemed for online purchases if they do not contain a 4-digit PIN on the back of the card.

Please note: Waterpark day passes cannot be purchased with a gift card card through our call center.

Yes! Our gift cards are able to be used on any purchase within our retail outlets. Unfortunately, Build-A-Bear Workshop gift cards are unable to be used at Build-A-Bear workshop locations within our resorts.

Orders placed online can be refunded up to 30 days from purchase as long as the gift card has full value. If the gift card has been shipped, please note the shipping cost will not be refunded. To cancel the order, please email [email protected]. 

If your bill exceeds the amount of your gift card, you are responsible for the remaining amount with another form of payment.

Yes, you may use multiple gift cards to pay for stays, services, and purchases.

Yes, all gift cards, including our Holiday Bonus Gift Cards, expire 5 years from the date of purchase or last load date, whichever occurs last.

Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

No, we currently do not offer this function. Gift cards are only accepted at resort locations.

No, Kalahari Gift Cards cannot be used as payment towards additional Kalahari Gift Cards. 

No, the gift card may be used multiple times until the entire value has been redeemed.

No, Gift Card orders cannot be changed or be modified once placed. This includes delivery email, physical address, etc.

To report a lost or stolen gift card, please email [email protected]. Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

Please note: You must have your original receipt or order number to report a lost or stolen gift card.

No, you are welcome to buy as many gift cards as you like. 

Please note:

• Some orders may require additional fraud-prevention screening before being released; this screening is conducted daily.
• All orders of $5,000 or more require a mandatory 3-business day hold. 

Most digital gift cards should be delivered within 2 hours, but may take up to 24 hours. Delivery times can be affected by order processing times, additional verification with your financial institution, and the recipient's email provider's processing.

If it has been more than 24 hours, and you have still not received your gift card, please email [email protected]. 

All digital gift cards will be sent from [email protected]

Please note, you may need to add this email address to your list of trusted senders or check your spam folder.

You can use your Kalahari digital gift card at any Kalahari Resorts & Conventions. This includes our locations in The Poconos, Round Rock, Sandusky, Wisconsin Dells, and Spotsylvania (Coming late 2026).

Yes! You can include a custom message to personalize your order.

No, unfortunately we are unable to support future date delivery on digital gift cards.

Standard shipping for gift card orders is $8.50. Shipping fees may in increase with the addition of other items, such as retail products and gift card boxes. Shipping service is UPS Ground or USPS Priority Mail (for PO Boxes only).

Yes! We offer 3-day shipping through UPS 3-Day Select, to the United States at an additional cost. Please note that 3-day shipping does not ship to PO Boxes.

To report a lost or stolen gift card, please email [email protected]. Once the card has been reported as lost or stolen, the card is deactivated, and the balance is transferred to a new, registered Kalahari gift card. The old card has no value and can no longer be used.

Please note: You must have your original reciept or order number to report the gift card lost or stolen.

Currently, we offer shipping to the United States and Canada. International shipping rates apply. International shipments may incur customs & duty fees. The fees may vary depending on the order value, country limits, and other factors based on the product itself. Buyers are responsible for any import duties and taxes assessed by the importing country. 

Yes, you will receive an email confirming your order. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please email [email protected] for assistance.

Yes, you may select a complimentary gift card envelope or purchase deluxe packaging for an additional fee.

A day pass provides access to our park for one person for one day.

All guests aged 3 and older need a day pass to access the Waterpark.

Yes! Pass packs can be used on different dates by different people.

No, waterpark access is included in all room reservations.

Access to an adventure park is not included with all room reservations. You need a day pass to access many of the activities in our adventure parks. Our adventure parks include Tom Foolerys, Gorilla Grove Treetop Adventures, and Safari Outdoor Adventure Park.

*Adventure parks vary by resort location.

No, you are free to redeem them on different dates.

Note: Tom Foolerys and Waterpark combo passes in Round Rock and Wisconsin Dells do require same day redemption.

Once you receive your passes scan the QR code. Follow the steps and pick a valid date to make your reservation to visit. When you arrive, present your passes and reservation email at the front desk of the park you are accessing to enjoy the day!

Please note, Spa Relaxation Packages have a slightly different process.

Yes, weather permitting! Outdoor Waterpark access is always included with your waterpark day pass. 

It’s rare but it can occur due to park capacity and safety concerns. If there is a specific date you are concerned with, email us or give us a call to confirm.

You’ll be notified by email when your passes are ready. Typically, they’ll be available two full business days (Mon-Fri) after your day of purchase. Passes purchased Friday-Sunday will be available on Wednesday, passes purchased on Monday will be available on Thursday, passes purchased Tuesday will be available Friday, etc.

Pickup hours are 10:00am to 6:00pm seven days a week. All passes must be picked no later than December 31, 2026.